Common Collision Repair Term
- 1. Do I have to take my vehicle to my insurance company’s recommended shop?
- • No. Some insurance companies only recommend shops that give them a discount for sending the customer there. Here at Valley Pontiac Body Shop we work with all insurance companies. The insurance companies are not allowed to discriminate against you if you choose to take your vehicle to the shop of your choice. You own the vehicle, so you choose the shop that will repair it. If you are told otherwise by your insurance company you should report it to the Washington State Insurance Commissioner.
- 3. How do I get a rental car?
- • We can setup a reservation for you at a local rental agency of your choice; so that there is a vehicle reserved there for when you drop yours off at the shop. If the accident was not your fault you are generally entitled to a rental car if the person at fault had insurance coverage. You should check your insurance policy details or call your insurance agent if you are not clear on your rental car coverage limitations. We also offer a free shuttle service for the Auburn, Kent, Sumner, and Federal Way which includes free pickup & delivery to these areas.
- 4. Will the paint match
- • Yes. Our refinishing technician has over 30 years experience in automotive refinishing industry. That teamed with our Limited Lifetime Written Warranty and our state of the art paint system it will match!
- 5. Is the Frame ok?
- • Most cars built today are unibody, which means the frame and body are one piece. Our shop utilizes a state of the art laser measuring system to return your vehicle to its original condition.
- 6. Where do I get my claim number?
- • Your insurance company will provide you with your claim number when you report your accident to them. Be sure to bring it in when you drop off your vehicle or call it when your vehicle is towed in
- 7. Do you offer a Warranty?
- • Yes. We offer a Limited Lifetime Written Warranty on our paint and body workmanship. Also there is a 12-month or 12,000 mile warranty on all OEM General Motors parts and accessories as well as Pontiac, Buick, GMC, Chevy, Hummer, Saturn, Saab and Cadillac.
- 8. Can I have other work done to my car while it is in the shop?
- • Yes. Just let us know what else you would like done to your vehicle and we can arrange it to be done at the same time your vehicle is getting repair. In some cases we may need to schedule you for a different
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